FAQ

Where did the name Pluvio come from?

pluviophile (n) - a lover of rain; someone who finds joy and peace of mind during rainy days. Are you a pluviophile?

Where are Pluvios sold? 

Pluvios are from our website & some selected retail stores.

If an item is sold out, will it be re-stocked?

Once an item sells out - that's it! Each Pluvio design has a limited production run. Get your favourite designs before they run out.

What currency are prices in?

Prices are in USD (United States Dollar). There is a currency selector on our home page. It can be found at the top right corner. 

Can I become a designer for Pluvio?

Artists and designs are selected in meticulous fashion. We focus on quality over quantity and limit the amount of designs created. With that being said, we are always on the lookout for new artists and designs. Our eyes and ears stay on the web and the streets. If you'd like to become a designer for Pluvio or have an artist you'd like to recommend, give us a shout at info@pluvioumbrella.com

How big is the Umbrella?

Not too big, not too small... Pluvios are 41 cm (16 in) tall and have a diameter of 94 cm (37 in) when opened. The size is just right, being suitable for two people yet ideal for one. 

What materials are Pluvios made with?

Strong, durable materials...none of that cheap metal or aluminum that cause so many umbrellas to be put to rest. More specifically, we use flexible yet resilient black fibreglass ribs as well chrome and nickel coated shafts. The umbrella handle is rubber matte coated and provides a slip-proof, comfortable grip. We use high-quality pongee for our fabric. 

Do you offer wholesale pricing?

Yes. Please email us.

Do you offer custom designed umbrellas?

Yes. Please email us.

Do you ship internationally?

Yes, we ship worldwide. 

Where do Pluvio's ship from?

Vancouver, BC (Canada).

How much do you charge for shipping?

Shipping to the United States and Canada is free! Everywhere else is just $7. 

How long does shipping take?

US: 6-10 days
Canada: 1-7 days

International: 3-6 weeks or 6 days*

*We offer express shipping to international customers. You will be presented with the option upon checkout. The cost is $15 and your Pluvio will arrive in 6 days. 

Please note shipping times are in business days. We cannot guarantee the timing of the delivery due to holidays and unforeseen circumstances. International shipping can take as long as 8 weeks. We are not responsible for any customs or duties you may be charged.

What is your return policy?

Pluvios are covered by a 30-day warranty from your purchase date. The warranty covers defected umbrellas (construction and materials).  In this unfortunate event, please inform us at info@pluvioumbrella.com. 
 
Feel free to email info@pluvioumbrella.com for any other questions.